Privacy Policy

Flow Plumbing and Maintenance is dedicated to delivering quality services, and this privacy policy outlines our ongoing obligations to you regarding the management of your personal information.  

We have adopted the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). The APPs govern how we collect, use, disclose, store, secure, and dispose of your personal information.  

You can obtain a copy of the Australian Privacy Principles from The Office of the Australian Information Commissioner’s website at www.aoic.gov.au.  

**What is Personal Information and why do we collect it?**  

Personal information refers to any data or opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses, and phone numbers.  

We gather this personal information through various means, including correspondence, telephone calls, emails, and our website www.flowplumbingandmaintenance.com.au, as well as from public sources, cookies, and transactions via our EFTPOS provider Square AU PTY, Ltd., along with information from third parties. We cannot guarantee links or policies of authorized third parties.  

We primarily collect your personal information to provide our services, communicate with our clients, and for marketing purposes. We may also use your personal information for closely related secondary purposes when you would reasonably expect such use. You can unsubscribe from our mailing or marketing lists at any time by contacting us in writing.  

When we collect personal information, we will, whenever practical, explain why we are collecting the data and how we plan to use it.  

**Sensitive Information**  

The Privacy Act defines sensitive information as data concerning an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, or health information.  

We will only use sensitive information for:  

• The primary purpose it was collected for  

• A secondary purpose directly related to the primary purpose  

• With your consent; or as required by law.  

**Third Parties**  

Whenever reasonable and practicable, we will collect your personal information directly from you. However, we may also receive information from third parties in some cases. In such instances, we will make reasonable efforts to inform you about the information provided by these third parties.  

**Disclosure of Personal Information**  

Your personal information may be disclosed in several circumstances, including:  

• When you consent to the use or disclosure; and  

• As required or authorized by law.  

**Security of Personal Information**  

We store your personal information in a way that effectively protects it from misuse, loss, unauthorized access, or modification. Once your personal information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Most personal information will be retained in client files for a minimum of 7 years.  

**Access to Your Personal Information**  

You may access the personal information we hold about you and update or correct it, subject to certain exceptions. To access your personal information, please contact us in writing.  

Flow Plumbing and Maintenance will not charge a fee for your access request but may apply an administrative fee for providing copies of your personal information. To protect your personal information, we may require identification before releasing it to you.  

**Maintaining the Quality of Your Personal Information**  

It is essential for us to maintain accurate and up-to-date personal information. We will take appropriate steps to ensure that your information is accurate and complete. If you discover any inaccuracies or if your information is not current, please let us know promptly to assist us in maintaining accurate records and continue providing quality services.  

**Policy Updates**  

This privacy policy may be revised periodically and is available on our website.  

**Privacy Policy Complaints and Enquiries**  

For any queries or complaints regarding our privacy policy, please reach out to us at:  

Flow Plumbing & Maintenance, 0407 544 716 or peter@flowplumbingandmaintenance.com.au.